LOOSE is currently preparing for launch, so some of the details below are still being finalised. This page will be updated with full information before our first collection becomes available.

Delivery

Our aim is straightforward: get your order to you safely, quickly and with as little unnecessary packaging as possible.

Before launch we'll publish details on:

• Delivery destinations

• Shipping costs

• Estimated delivery times

• Tracking information

• International delivery options

Every order will be carefully packed and shipped using recyclable packaging wherever possible.

Returns

Buying clothes online isn't always straightforward, so we want returns to be simple and fair.

Our full returns policy will be available before launch and will include:

• Return eligibility

• Return timeframes

• Exchanges

• Refund processing

• International returns

If you're unsure about sizing, fit or any product details before ordering, please get in touch and we'll do our best to help.

Problems With An Order?

If your order arrives damaged, faulty or incorrect, contact us as soon as possible and we'll work to put things right.

Further details on replacements, refunds and reporting issues will be added before launch.

Questions?

Need help with an order, sizing or anything else?

Get in touch and we'll get back to you as soon as we can.